bd baji's Privacy Policy

bd baji (referred to as "we", "us", or "the platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy applies to the bd baji website, mobile application, and all related services.

By using our services, you consent to the collection and use of information as described in this policy. Please also read our Terms and Conditions page to understand the other terms governing use of our services, where the overall rules of use are discussed in detail.

Our services are for users aged 21 (twenty-one) and above. Minors are not permitted to register or operate an account. We do not knowingly collect any personal information from minors.

bd baji collects various types of information in order to provide its services. These are listed below by category:

2.1 Registration and Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Username and password (encrypted)
• Documents submitted for identity verification (copies of National ID, passport, or driving licence)

2.2 Financial Transaction Information

• Transaction history related to deposits and withdrawals
• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Transaction date, amount, and reference number

2.3 Device and Usage Information

• IP address, browser type, and operating system information
• Site access time, page visit history, and session duration
• Cookie and local storage data
• Gaming activity, betting history, and balance-related information

2.4 Communication Information

• Records of customer service conversations via live chat and email
• Information submitted as complaints, requests, or feedback

bd baji collects information in the following ways:

• Directly provided information: Information you provide during registration, identity verification, deposits, and withdrawals.
• Automatically collected: Information collected automatically through cookies, web beacons, and similar technologies while you browse the site.
• From third parties: Information received from identity verification service providers or payment processing partners, used solely to ensure the security of our services.

bd baji uses collected information only for the following purposes:

• Creating, verifying, and ensuring the secure operation of accounts
• Processing financial transactions and maintaining records of them
• Verifying identity and preventing fraud in accordance with applicable law
• Analysing service quality to improve the user experience
• Providing relevant promotions and offers based on user preferences (where consent has been given)
• Operating 24/7 customer support and resolving complaints
• Ensuring site security and preventing unauthorised access
• Monitoring user gaming patterns to enforce responsible gaming guidelines

We never sell your information to third parties. More details about the platform's operating values and commitments can be found on our About Us page.

In certain circumstances, bd baji may share limited personal information with the parties listed below:

5.1 Service Provider Partners

We engage trusted third parties for payment processing, identity verification, and management of technical infrastructure. These parties may only use the information for the purpose of providing the contracted services and are required to maintain standards equivalent to this privacy policy.

5.2 Legal Obligations

We may be required to provide necessary information to comply with a court order from a competent court, a lawful request from a government authority, or the requirements of applicable law.

5.3 Fraud and Security

Information may be shared with relevant authorities as required for investigations related to fraud prevention, anti-money laundering controls, or protecting the security of the platform.

5.4 Business Transfer

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new operating entity. Users will be notified before any such change takes place.

bd baji takes industry-standard technical and administrative steps to keep your personal information secure:

• SSL Encryption: All data transmission on the site is secured via SSL/TLS protocol.
• Password Hashing: Passwords are never stored in plain text; strong cryptographic hashing technology is used.
• Access Controls: Only authorised staff are granted access to specific data for specific purposes.
• Security Monitoring: Continuous monitoring is carried out to detect any unusual activity on the system.
• Data Backup: Data is regularly backed up on secure servers.
• Two-Factor Verification (OTP): OTP verification applies to suspicious logins or financial transactions.

However, no method on the internet is 100% secure. While we make every effort to provide the highest level of protection, we cannot guarantee complete security. You also bear partial responsibility for keeping your password and login details secure.

Cookies are used on the bd baji website. Cookies are small text files stored in your browser that help improve the functionality of the site.

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security; disabling these will disrupt the core functions of the site.
• Performance cookies: Collect anonymous statistics to help understand which parts of the site are used most.
• Functional cookies: Remember your preferred language, layout, and other settings.
• Marketing cookies: Used to show relevant promotions and measure the effectiveness of advertising (based on consent).

7.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may make it impossible to log in or carry out transactions on the site.

bd baji does not retain personal information for longer than necessary. Data retention periods are listed below:

• Account information: For as long as the account is active and for the legally required period after it is closed.
• Financial transaction records: A minimum of five years in accordance with applicable legal requirements.
• Customer service communications: A minimum of three years from the date the issue was resolved.
• Identity verification documents: For the legally required period even after the account is closed.

At the end of the retention period, data is securely deleted or anonymised.

As a registered user of bd baji, you have the following rights regarding your own information:

• Access: You may request to know what information we hold about you.
• Correction: You may request that incorrect or incomplete information be corrected.
• Deletion: You may request deletion of your information in certain circumstances, though it may not be possible to delete all information due to legal obligations.
• Restriction of processing: In certain cases, you may request that processing of your information be temporarily suspended.
• Opt out of marketing: You may opt out of promotional communications at any time.

To exercise these rights, please contact us through the details provided below. We will respond within a reasonable time after receiving your request.

bd baji is committed to player protection. Information about your gaming patterns may be used solely to implement responsible gaming guidelines — such as identifying signs of excessive play and, where necessary, alerting the user or helping to set limits.

Detailed guidelines and tools, including options to set play limits, take a temporary break, or self-exclude, are available on the Responsible Gaming page.

bd baji reserves the right to amend this privacy policy in response to service improvements, legal changes, or business needs. If a significant change is made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email or site notification.
• Continued use of the service after a change constitutes acceptance of the updated policy.

Visit our FAQ section for answers to common questions and explanations of our policies, where frequently asked questions about using the site are answered in one place.

If you have any questions, objections, or requests regarding this privacy policy, please contact us through the details below. Our customer service team is available seven days a week, twenty-four hours a day to assist in Bengali and English.